Easter Ross Support Service - Birchwood Highland Quality Care and Support


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.: In This Section Back to Previous .: What's New We have published a new handbook for volunteers (pdf file), containing information about the company, its policies and procedures and the terms and conditions associated with volunteering. 2007/08 Annual Reports from all our services are now available.	.: Easter Ross Support Service The Easter Ross service manager, Stephen Dunphy, and team of support workers, are based in Invergordon – providing accommodation-based support throughout Easter Ross. Most of our service users are currently based in Invergordon, Tain, Alness and Dingwall. The Easter Ross Support Service opened in 1994, and initially the team worked out of the County Hospital at Invergordon. This changed in the summer of 2005 when they moved into their new office accommodation at 108B High Street, Invergordon. What We Provide We have contracts with Highland Council to provide Housing Support and other services (see below – What Support Workers Do). Most of the people we work with in Easter Ross have a mental health problem. Birchwood Highland has many years of experience in working with people who have a severe and enduring mental illness. How to Refer to Our Service If someone wants and needs the service, then it is usually the local Community Mental Health Service (a community psychiatric nurse or a social worker) who will let us know. We don’t have our own special referral form, but we expect the referrer to give us “single shared assessment” documentation to help us get started in planning support for a service user. In our service we provide both housing support services (outlined below) and home care services What Support Workers Do General Counselling Assisting with the Security of the Safety of the Dwelling Assisting with the Maintenance of the Dwelling Advising on the use of Domestic Equipment Assisting with Arranging Minor Repairs to Domestic Equipment Life Skills Training Assisting to Engage with Professionals Arranging Adaptations to Enable Service User to Cope with Disabilities Assisting/Advising with Personal Budgeting and Debt Counselling Advising or Assisting Service User in Dealing with Relationship/Neighbour Disputes Assisting with Benefit Claims Advising/Assisting Service User with Resettlement Assisting/Advising Service User Move to Accommodation Where Less Supported If Required Assisting with Shopping Responding to Emergency Alarm Calls Our Aims and Objectives Our Service works to the overall aims and objectives of Birchwood Highland. We also have a few specific aims and objectives for the service we provide in Easter Ross. Our service aims and objectives in Easter Ross are: To maximise the take-up of the Housing Support Service throughout Easter Ross. Recruit, train and support volunteers to act as Befrienders. Befrienders will provide companionship to service users who experience Our Contact Details Easter Ross Support Service 108B High Street Invergordon IV18 0DR Telephone: (01349) 853 153 Fax: (01349) 853 153 To view or download the Easter Ross Support Service leaflet in PDF format, click here . To see the Annual Report 2007-2008 for Easter Ross Support Service, please visit our Annual Reports paqe. Back to the top>
Head Office: 5 Wells Street, Inverness IV3 5JT \| Tel: 01463 236507 Fax: 01463 236522 Email: info@birchwoodhighland.org.uk A COMPANY LIMITED BY GUARANTEE REGISTERED IN SCOTLAND 105400 \| SCOTTISH CHARITY NUMBER SC003198 Design by Identity Design \| Supported by Open Brolly.